The SalesX.io development center in Bangalore, India is under 24×7 security protection, at both premises level and floor level to ensure only authorized individuals have access to the building and the SalesX.io office. Employees are granted access to the office only after authorization using smart cards. Critical locations in the office are accessible only to authorized individuals.
Important documents are stored in cabinets that can only be accessed by pre-authorized individuals. A policy has been implemented to approve and regulate visitor access to the building. The office is provided with 24×7 power supply, supported by an alternative uninterrupted power supply system to ensure smooth functioning in the event of power failure.
SalesX.io hosts its application and data in industry-leading Amazon Web Services and Google Cloud, whose data centers have been thoroughly tested for security, availability and business continuity. For more details, please read the GCP Whitepaper and the AWS Security Whitepaper.
All of SalesX.io products are hosted in Amazon Web Services and Google Cloud Platform. The infrastructure for databases and application servers is managed and maintained by the cloud service providers.
At SalesX.io, we take a multifaceted approach to application security, to ensure everything from engineering to deployment, including architecture and quality assurance processes complies with our highest standards of security.
The application is initially protected by AWS’s firewall which is equipped to counter regular DDoS attacks and other network related intrusions. The second layer of protection is SalesX.io own application firewall which monitors against offending IPs, users and spam. While the application can be accessed only by users with valid credentials, it should be noted that security in cloud-based products is a shared responsibility between the company and the businesses who own those accounts on the cloud. In addition to making it easy for administrators to enforce industry-standard password policies on users, our products also come with features aimed at securing business data on the cloud:
Configuring secure socket connections to portals
Leveraging SAML and custom single sign-on
Whitelisting IPs for exclusive access
Identity management via Google and Facebook credentials
Custom email servers, etc.
It should be noted that all account passwords that are stored in the application are one-way hashed and salted.
SalesX.io uses a multi-tenant data model to host all its applications. Each application is serviced from an individual virtual private cloud and each customer is uniquely identified by a tenant ID. The application is engineered and verified to ensure that it always fetches data only for the logged-in tenant. Per this design, no customer has access to another customer’s data. Access to the application by the SalesX.io development team is also controlled, managed and audited. Access to the application and the infrastructure are logged for subsequent audits.
The in-line email attachment URLs for the product are public by design, to enable us to embed links within the email for end-user ease. Also, features like solution articles take up the same behaviour across SalesX.io products. This can be made private on customer request.
Application Engineering and Development
Our engineers are trained in industry-leading secure coding standards and guidelines to ensure our products are developed with security considerations from the ground-up. A security review is a mandatory part of application engineering (development and construction) process at SalesX.io. The security review leverages static code analysis tools, in addition to manual reviews, to ensure adherence to our highest standards.
Besides functional validation and verification, the quality assurance process at SalesX.io also subjects application updates to a thorough security validation. The validation process is performed by a dedicated app security team with ethical hackers whose goal is to discover and demonstrate vulnerabilities in the application. An update to the application does not get the stamp of approval from the quality assurance team if vulnerabilities (that can compromise either the application or data) are identified.
Deployment & Post Deployment
Deployments to production servers are performed only by trusted and authorized engineers. Only very few pre-authorized engineers have access to SalesX.io production environment. In order to view and inspect access logs, engineers need to go through a committee of authorized employees, who will then deliver the logs to them after validating their purpose.
Post-deployment monitoring is done by a dedicated 24×7 NOC team that monitors the application for suspicious activities or attacks. The application is engineered to detect and alert the NOC and SOC team about suspicious activities and abnormal load situations in the infrastructure. An escalation matrix up to two levels of engineers has been defined to address contingencies that might occur.
An information security team carries out periodic comprehensive application audits. The tests are performed with the help of static analysis tools and aided by manual analysis. Network penetration tests and other black box tests are performed to help identify security vulnerabilities in the application. The security team stays vigilant about common vulnerabilities and exposures and stays on top of updates to the US National Vulnerabilities Database.
SalesX.io takes the protection and security of its customers’ data very seriously. SalesX.io manages the security of its application and customers’ data. However, provisioning and access management of individual accounts is at the discretion of individual business owners.
The SalesX.io development team has no access to data on production servers. Changes to the application, infrastructure, web content and deployment processes are documented extensively as part of an internal change control process. The security review mandates that each version is compliant with the company’s internal ISMS policies.
Our products collect limited information about customers – name, email address and phone – which are retained for account creation. Postal address is requested and retained by SalesX.io PCI compliant payment processor for billing, along with the date of expiry of credit card and CVV.
SalesX.io takes the integrity and protection of customers’ data very seriously. Data at rest is encrypted using AES-256 bit standards (key strength – 1024) with the keys being managed by AWS Key Management Service. All data in transit is encrypted using FIPS-140-2 standard encryption over a secure socket connection for all accounts hosted on SalesX.io. For accounts hosted on independent domains, an option to enable a secure socket connection is available.
Application logs are maintained for a duration of 1 year. Customers’ data is backed up in two ways:
A continuous backup is maintained in different datacenters to support a system failover if it were to occur in the primary datacenter. Should an unlikely catastrophe occur in one of the data-centers, businesses would lose only five minutes of data.
Data is backed up to persistent storage everyday and retained for the last seven days.
Google Cloud Platform Redundant architecture exists such that data is replicated in real-time to at least two geographically dispersed data centers. The data centers are connected through multiple encrypted network links and interfaces. This provides high availability by dynamically load balancing across those sites.
Different environments are in use for development and testing purposes, access to systems are strictly managed, based on the principles of need to do/know basis appropriate to the information classification, with Segregation of Duties built in, and reviewed on a quarterly basis.
When an account is deleted, all associated data is destroyed within 14 business days. SalesX.io products also offer data export options which businesses can use if they want a backup of their data before deletion. For more information regarding data deletion refer to our Privacy Page.
SalesX.io understands that formal procedures, controls and well-defined responsibilities need to be in place to ensure continued data security and integrity. The company has clear change management processes, logging and monitoring procedures, and fallback mechanisms which have been set up as part of its operational security directives. An information security committee is present to oversee and approve all organization-wide security policies.
Operational security starts right from recruiting an engineer to training and auditing their work products. The recruitment process includes standard background verification checks (including verification of academic records) on all new recruits. All employees are provided with adequate training about the information security policies of the company and are required to sign that they have read and understood the company’s security-related policies. Confidential information about the company is available for access only to select authorized SalesX.io employees.
Employees are required to report any observed suspicious activities or threats. The human resources team takes appropriate disciplinary action against employees who violate organizational security policies. Security incidents (breaches and potential vulnerabilities) can be reported by customers through our portal at help.SalesX.io or via email: [email protected]
SalesX.io maintains an inventory of all information systems used by employees for development purposes in an internal service desk, aided by automated probing software that assists in tracking changes to these systems and their configurations. Only authorized and licensed software products are installed by employees. No third parties or contractors manage software or information facilities, and no development activity is outsourced. All employee information systems are authorized by the management before they are installed or put to use.
In order to test the resilience of the hosted application, the company employs an external security consultant and additional ethical hackers who perform penetration tests. This is always conducted in an architecturally equivalent copy of the system with no actual customer data present. The production system is never subject to such tests. Should an individual attempt such a test in the production environment, it will be detected as an intrusion, and the source IP will be blocked. An alert will then be raised to the NOC and SOC team who shall attend to the incident.
The company has a privacy notice, approved by an internal legal counsel, available publicly at http://www.salesx.io.com/privacy. The payment gateway used by all of SalesX.io’ products is PCI compliant.
Network security is discussed in detail in this section from the perspective of the development center, and the network where the application is hosted.
The SalesX.io office network where updates are developed, deployed, monitored and managed is secured by industry-grade firewalls and antivirus software, to protect internal information systems from intrusion and to provide active alerts in the event of a threat or an incident. Firewall logs are stored and reviewed periodically. Access to the production environment is via SSH and remote access is possible only via the office network. Audit logs are generated for each remote user session and reviewed. Also, the access to production systems are always through a multi-factor authentication mechanism.
All SalesX.io products are hosted in AWS and GCP, with security managed by Amazon. The NOC and SOC teams monitor the infrastructure 24×7 for stability, intrusions and spam using a dedicated alert system. Every three months, end-to-end vulnerability assessments and penetration tests are performed. The SalesX.io application has an in-built spam protection system for businesses that use it, while the NOC team monitors and blocks individual accounts and IP addresses which attempt to access the SalesX.io applications.
All formal processes and security standards at SalesX.io are designed to meet regulations at the industry, state, federal and international levels. SalesX.io adheres to strict data security, access, integrity policies, among other principles defined in the safe harbor framework. The third party payment processor used by SalesX.io is PCI compliant, meaning credit card data is securely stored and processed.
As the processors of personal information on behalf of our customers, we follow their instructions with respect to the information they control to the extent consistent with the functionality of our service. In doing so, we implement industry standard security, technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, personal information as more fully described in SalesX.io privacy notice.
SalesX.io privacy practices are currently not in line with requirements of GDPR but on process of being GDPR compliant soon. Our data centers are hosted in AWS and GCP who are ISO 27001, SSAE-16 and HIPAA compliant.
SalesX.io has self-certified its compliance with the EU-US and Swiss Privacy Shield to the U.S. Department of Commerce. Our certification states that we comply with the Privacy Shield principles for the transfer of European personal data to the United States. For more information regarding Privacy Shield please refer to our Privacy page.
Reporting issues and threats
At SalesX.io we take the protection of our customer’s data very seriously. If you have found any issues or flaws impacting the data security or privacy of SalesX.io users, please write to [email protected] with the relevant information so we can get working on it right away.
We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you submit a vulnerability report, the SalesX.io security team and associated development teams will use reasonable efforts to:
Respond in a timely manner, acknowledging receipt of your vulnerability report
Investigate the reported issue and provide an estimated time frame for addressing the vulnerability report. We might ask for your guidance in identifying or replicating the issue and understanding any means to resolving the threat right away
Notify you when the vulnerability has been fixed
We encourage you to encrypt your message with our public key to ensure that it it remains safe in transit. Please be clear and specific about any information you give us. We deeply appreciate your help in detecting and fixing flaws in SalesX.io, and will acknowledge your contribution to the world once the threat is resolved.
Get in touch with us
If you have any questions or doubts, feel free to get in touch with us at [email protected], and we’ll get back to you right away.